Company: 5DM

Level: Mid-Senior Management

Reporting to: GM

Scope: Nairobi

Role Summary

The Client Success Manager (CSM) at 5DM is the primary strategic partner for our clients, responsible for ensuring they derive maximum value from our full suite of marketing services and proprietary AdTech (Audience, Media, and Creative Paths).

You are a "hybrid" professional: part strategic consultant, part performance marketer, and part account lead. You will manage the entire client lifecycle—from onboarding and campaign planning to advanced analytics and retention—ensuring that every client touchpoint is high-value and results-oriented.

Key Responsibilities

Strategic Consulting & Connection Planning

• Connection Planning: Align brand objectives with 5DM’s media ecosystem to create seamless consumer journeys.
• Consumer Insights: Leverage 5DM’s proprietary audience data to provide deep consumer intelligence.
• Messaging Strategy: Advise clients on precision marketing and tailored messaging strategies that resonate with specific African audience segments.

Planning & Media Execution Oversight

• Media Plan Development: Oversee the creation of multi-channel online media plans that integrate Social, Search, and Programmatic.
• Negotiations: Lead media negotiations to ensure clients receive optimal rates and premium inventory.
• Execution: Work with the internal media buying team to ensure plans are executed with surgical precision.

Performance & Acquisition Marketing

• Acquisition Focus: Drive high-performance campaigns centered on customer acquisition, utilizing Paid SEM, Social, and Affiliate marketing.
• Programmatic Strategy: Guide clients on the use of Programmatic Digital to achieve scale and efficiency.
• ROAS Tracking: Maintain an unwavering focus on ROI/ROAS for all performance-driven accounts.

Content & Platform Strategy

• Content Auditing: Review and audit client content to ensure it meets platform-specific best practices and creative scoring benchmarks.
• Development Strategy: Advise on platform-specific content development that aligns with the "Creative Path" philosophy of cultural relevance.

Advanced Analytics & Retention

• Multi-Touch Attribution: Use 5DM’s tech stack to provide sophisticated attribution modeling, proving the value of every digital touchpoint.
• Brand Health Tracking: Provide clients with daily brand health tracking and geo-spatial analytics to monitor market impact.
• Predictive Analytics: Utilize 5DM's Marketing Cloud to offer predictive insights that inform future budget allocation.

Technical Proficiency

Category	Required Understanding
AdTech Platforms	5DM Marketing Cloud (Audience, Media, & Creative Paths).
Media Platforms	Google Ads, Meta Business Suite, TikTok Ads, and Programmatic DSPs.
Analytics	Google Analytics 4 (GA4), Multi-Touch Attribution tools, and Geo-Spatial data.
Strategy	Connection Planning, Acquisition Marketing, and Content Auditing.

Qualifications & Experience

• Experience: 6+ years in Client Success, Account Management, or Digital Strategy within an agency or AdTech firm.
• Performance Mindset: Proven track record of managing high-budget performance accounts with a focus on acquisition.
• Strategic Versatility: Able to move from high-level "Consulting" conversations to deep-dive "Analytics" reviews with ease.
• Communication: Exceptional presentation skills, with the ability to simplify complex data into actionable client stories.
• Industry Context: Deep understanding of the African digital landscape and consumer behaviors.

Key Performance Indicators (KPIs)

• Client Retention: High renewal rates for long-term service contracts.
• Account Growth: Success in upselling clients into 5DM’s advanced tech paths (e.g., moving from Social-only to Audience Path/CDP integration).
• Campaign Performance: Consistently meeting or exceeding client-defined acquisition and brand health KPIs.
• Client Satisfaction (NPS): High scores in client satisfaction surveys.

How to apply

If interested, please send your application to: [email protected]

Application Deadline: 2nd February, 2026

Level: Department Head / Senior Leadership

Reporting to: GM

Scope: Group-wide (Kenya HQ, Nigeria, Ethiopia, and Future Markets)

Role Summary

The HR Manager at 5DM is the architect of our people strategy. You will be responsible for the entire employee lifecycle—from sourcing specialized AdTech talent to fostering a high-performance culture across our regional offices. You will ensure that 5DM remains a preferred employer in the African tech landscape by balancing rigorous performance management with a supportive, inclusive, and legally compliant workplace environment.

Key Responsibilities

Talent Acquisition & Onboarding

• Technical Recruiting: Lead the end-to-end recruitment process for specialized roles (AdTech, Performance Marketing, Finance, and Client Success). Build a pipeline of high-caliber talent across Nairobi, Lagos, and Addis Ababa.
• Specialized Onboarding: Design and manage onboarding programs that quickly integrate new hires into 5DM’s proprietary tech stack and company culture.
• Employer Branding: Position 5DM as a leader in the African AdTech space to attract top-tier digital professionals.

Performance Management & Professional Development

• KPI Frameworks: Collaborate with Department Heads to refine and track performance metrics (KPIs/OKRs) that align with 5DM's business goals.
• Performance Reviews: Oversee the biannual performance appraisal process, ensuring feedback is constructive, data-driven, and actionable.
• Learning & Development (L&D): Identify skill gaps and organize training sessions, specifically focusing on technical AdTech certifications and leadership development.

Culture, Engagement & Retention

• Culture Stewardship: Maintain a cohesive company culture across distributed teams in multiple countries.
• Employee Relations: Act as a trusted mediator for employee grievances and conflict resolution.
• Retention Strategies: Develop and implement initiatives to reduce turnover and keep high-performers engaged (incentive schemes, career pathing, and wellness programs).

Compensation, Benefits & HR Operations

• Market Benchmarking: Regularly review salary scales and benefit packages to ensure 5DM remains competitive in the tech sector.
• Payroll Oversight: Work with the Finance department to ensure accurate and timely payroll processing across all regional branches.
• HRIS Management: Maintain and optimize HR Information Systems (HRIS) for digital record-keeping and data privacy.

Policy, Legal & Statutory Compliance

• Regional Labor Law: Ensure 5DM’s HR policies are fully compliant with the labor laws of Kenya, Nigeria, and Ethiopia.
• Statutory Compliance: Monitor and ensure 100% compliance with statutory requirements such as pensions, NHIF/NSSF (or regional equivalents), and workplace safety regulations.
• Internal Policies: Draft, update, and enforce the Employee Handbook and corporate policies.

Skills & Qualifications

Category	Requirement
Experience	7+ years of experience in HR, with at least 3 years in a management role (Tech or Agency experience preferred).
Education	Bachelor’s degree in HR Management, Business Administration, or a related field.
Certification	CHRP(K) or equivalent professional HR certification (IHRM membership is a plus).
Regional Knowledge	Familiarity with employment acts and labor practices in East and West Africa.
Soft Skills	High emotional intelligence (EQ), excellent negotiation skills, and a "people-first" mindset.

Key Performance Indicators (KPIs)

• Time-to-Hire: Efficiency in filling critical technical and commercial roles.
• Employee Retention Rate: Maintaining a high retention rate of key performers.
• Compliance Audit: Zero labor-related legal disputes or statutory penalties.
• Employee Engagement Score: High satisfaction levels as measured through internal surveys.
• Performance Alignment: Percentage of employees meeting or exceeding their quarterly OKRs.

Working Context

You will be the bridge between leadership’s vision and the team's execution. In a fast-moving AdTech firm like 5DM, you must be agile, tech-savvy, and capable of managing the nuances of a multi-cultural, multi-market workforce.

How to apply

If interested, please send your application to: [email protected]

Application Deadline: 2nd February, 2026

Level: Department Head / Senior Leadership

Reporting to: GM

Direct Reports: Media Buying Team, Performance Analysts, Technical Support Specialists

Location: Nairobi

Role Summary

The Head of AdTech & Media Solutions is a senior "player-coach" role responsible for the end-to-end performance, strategic direction, and profitability of 5DM’s advertising ecosystem. As the departmental lead, you will oversee the Audience Path, Media Path, and Creative Path tech suites. You are responsible for driving departmental excellence through team leadership, high-level business development (demos/webinars), and providing technical training and support for our self-service advertising tools.

The ideal candidate is a performance marketing expert with a deep understanding of the African digital landscape, capable of translating complex data into business growth.

Key Responsibilities

Departmental Leadership & Team Oversight

• Team Management: Scale and mentor the media buying and performance teams. Define KPIs, oversee career development, and ensure a culture of technical excellence.
• Process Standardization: Establish best-in-class workflows for campaign planning, execution, and reporting.
• P&L & Profitability: Manage the department’s media profitability. Monitor account spending to eliminate leakage and ensure 5DM meets both internal margins and client ROI targets.

Media Strategy & High-Value Optimization

• Proprietary Data Activation: Lead strategy for hyper-targeted campaigns using 5DM’s unique data pillars: Movement Intelligence (Location), E-commerce Transactions, and Audience Affinities (Gaming, Sports, Farming).
• Performance Engineering: Direct the team in advanced optimization techniques, including Dynamic Creative Optimization (DCO) and AI-driven bidding.
• Strategic Architecture: Build multi-channel media plans across Google, Meta, TikTok, X, and LinkedIn that align with client business outcomes.

Business Development & Market Leadership

• Technical Sales & Demos: Lead high-stakes presentations and live software demos for enterprise prospects, articulating 5DM’s competitive advantage.
• Webinars & Thought Leadership: Design and lead educational webinars to drive adoption of 5DM’s AdTech solutions.
• Client Service: Act as the senior strategic partner for top-tier media clients, providing high-level performance insights.

Training & Customer Success (Self-Service)

• Customer Onboarding: Design and deliver training programs for customers signed up for 5DM’s self-service advertising tech tools.
• Support & Enablement: Serve as the ultimate escalation point for technical troubleshooting, helping self-service clients maximize their ROI on the platform.

Partner & Ecosystem Management

• Data Partners: Manage relationships with niche data and inventory providers to ensure 5DM’s Audience Path remains the most robust in the market.
• Technology Partners: Manage relationships with advertising technology partners and the development team.
• Global Platforms: Maintain senior-level relationships with Google, Meta, TikTok, X, and LinkedIn to secure early access to features and premium support.

Technical Proficiency & Certifications

The candidate must demonstrate expert proficiency in the following stack:

Category	Required Tools & Platforms
Media Buying	Google Ads, Meta Ads Manager, TikTok Ads, X Ads, LinkedIn Campaign Manager, Programmatic (DSPs/SSPs).
Tracking & Attribution	Google Tag Manager (GTM), Adjust, Appsflyer, Pixel/Server-Side Tracking, Conversion APIs.
Analytics	Google Analytics 4 (GA4), Looker Studio (Advanced Dashboards).
Performance	Advanced Performance Marketing (CPA, ROAS, LTV), Attribution Modeling.

Qualifications & Experience

• Experience: 10+ years in Digital Media/AdTech, with at least 5 years in a leadership role managing a media buying department.
• Certification: Active expert-level certifications in Google, Meta, and Programmatic buying are mandatory.
• Technical Literacy: A working knowledge of web advertising technologies (tags, pixels, cookies, and signal loss mitigation).
• Communication: Elite presentation and public speaking skills for C-suite demos and industry webinars.
• Strategic Mindset: Proven ability to manage a complex product architecture integrating data, media, and creative strategy.

Performance Metrics (KPIs)

• Departmental Profitability: Healthy margins on media spend and managed services.
• Campaign ROI/ROAS: Consistently meeting or exceeding client-defined performance targets.
• Self-Service Growth: Success and retention rates of customers on 5DM self-service tools.
• Sales Pipeline Support: Conversion rate of leads following a technical demo or webinar.

How to apply:

If interested, please send your application to: [email protected]

Application Deadline: 2nd February, 2026

Level: Senior Leadership / Head of Department

Reporting to: CEO / Board of Directors

Direct Reports: Finance Officer (HQ)

Stakeholder Integration: Strategic partner to the Head of AdTech & Media Solutions

Oversight Scope: Kenya (HQ), Nigeria, Ethiopia, and future expansion markets

Role Summary

The Head of Finance is the chief financial steward of 5DM, responsible for group-wide financial health, strategic planning, and commercial profitability. This role is a hybrid of High-Level Financial Governance and Commercial AdTech Specialization.

A critical component of this role (70%) is the integration with the media buying function to ensure profitability and complex billing accuracy. Furthermore, you will provide strategic oversight (rather than direct implementation) for branch finance functions in Nigeria and Ethiopia, ensuring that regional teams maintain local statutory compliance and operational excellence.

Key Responsibilities

Commercial AdTech & Media Profitability (70% Focus)

• Media Margin Architecture: Collaborate with the AdTech lead to monitor real-time campaign profitability. Analyze the arbitrage between media costs (Google, Meta, Programmatic) and client billings to protect margins.
• Agency Incentive Management: Design and manage the financial framework for agency incentives and rebates associated with long-term service contracts.
• Complex Billing Systems: Oversee the billing infrastructure for full-service managed accounts and the self-service "Path" tech suites.
• Supplier & Supply-Side Payables: Manage the strategic payables cycle for global platforms (DSPs, SSPs) and data providers. Maintaining 5DM’s credit reputation with these partners is a mission-critical function.

Group Financial Management & Strategy

• Financial Reporting & Analysis: Lead the preparation of monthly, quarterly, and annual consolidated financial statements for the Board.
• Working Capital & Cash Flow: Plan and optimize the company’s working capital, ensuring liquidity for high-volume media buys while managing client payment cycles.
• Capital & Banking Relations: Manage relationships with financial institutions, overseeing corporate credit facilities and foreign exchange (FX) strategies across multiple currencies.
• Audit & Internal Controls: Direct the group-wide annual audit process and maintain a robust internal control framework to mitigate financial risk.

Regional Oversight & Compliance Governance

• Branch Oversight (Nigeria & Ethiopia): Provide high-level oversight of branch finance functions. Ensure regional teams are operating independently yet in alignment with group financial policies.
• Statutory Compliance Oversight: Ensure that all regional branches maintain all relevant business licenses and adhere to local statutory requirements, including pensions, social security, and labor-related financial filings.
• Tax Governance: Oversee the group’s tax strategy, ensuring regional teams are compliant with local VAT, Withholding Tax (WHT), and Digital Service Taxes.
• New Market Readiness: Develop the financial blueprints for entry into new markets, ensuring proper legal and financial structures are in place.

Leadership & Team Management

• HQ Leadership: Manage and mentor the Finance Officer at HQ, delegating day-to-day transactional tasks such as bookkeeping, basic AP/AR, and payroll processing.
• Regional Finance Mentorship: Act as a senior advisor to finance leads in branch markets, ensuring they have the tools and policies needed to remain compliant.

Technical Proficiency & Requirements

Category	Requirement
Certifications	Bachelor’s degree in finance/accounting + CPA(K), ACCA, or equivalent professional certification.
Experience	10+ years in Finance, with at least 5 years in a senior leadership role. Experience in AdTech, SaaS, or Media Agencies is highly preferred.
Regional Knowledge	Familiarity with the regulatory and tax landscapes of Nigeria and/or Ethiopia.
Tech Stack	Expert proficiency in accounting packages. (e.g., Odoo, QuickBooks) and advanced financial modeling in Excel. An added advantage would be proficiency in ERP systems.
Soft Skills	Ability to provide "arms-length" oversight while maintaining strict accountability for regional teams.

Key Performance Indicators (KPIs)

• Consolidated Profitability: Accuracy in tracking and maintaining media buying margins across all markets.
• Compliance Health: Zero lapses in regional licenses, tax filings, or statutory contributions (pensions, etc.) across the group.
• DSO (Days Sales Outstanding): Minimizing the collection cycle for agency and direct client accounts.
• Audit Outcome: Unqualified (clean) audit reports for HQ and all branch entities.
• Incentive Accuracy: 100% accuracy in the calculation and timely payout of agency service incentives.

Leadership Philosophy

This role requires a leader who excels at Governance and Oversight. You are the "Financial Architect" who builds the systems and policies that regional teams follow. While you empower regional finance functions to handle local implementation, you remain the ultimate authority on group-wide financial integrity and commercial success.

How to apply:

If interested, please send your application to: [email protected]

Application Deadline: 2nd February, 2026